---
title: My client isn't responding. What should I do?
description: If you have an active contract and your client is not responding to your messages via our messaging system, please email us at support@workforimpact.com to share more details about the issue. Please r
---
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# My client isn't responding. What should I do?
If you have an active contract and your client is not responding to your messages via our [messaging system](https://www.workforimpact.com/chat/), please email us at support@workforimpact.com to share more details about the issue.
Please remember that only conversations held within our platform can be used as evidence in a dispute. Work For Impact cannot access or use external communication to help independent contractors in these situations.
To learn more about sharing personal information or using contacts outside the platform, please check these articles:
[When can I offer someone my contact details or a website URL?](https://we.workforimpact.com/help/when-can-i-offer-someone-my-contact-details-or-a-website-url?hsLang=en)
[Why can't I share my contact details or a link to my resume/portfolio?](https://we.workforimpact.com/help/why-cant-i-share-my-contact-details-or-a-link-to-my-resume-portfolio?hsLang=en)
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