Get help using Work for Impact

There are several options available to you when you need help using Work for Impact. Depending on what you need, you can search our knowledge basecontact our support team, or speak with the wider Work for Impact community.

Browse the Help Center

Visit the Work for Impact Help Center at any time to find useful answers and guides to help you get the most out of the platform.

You can access the Help Center via the link and the Get Help button in the footer of the Work for Impact website.

Share Feedback or Report a Bug

Did you find something that isn't quite right, or do you have ideas you'd like to share with us? You'll find the Report a Bug and Share an Idea forms in the footer of the Work for Impact Website.


Ask the community

Join the discussion in the Work for Impact Community. To access the community, you just have to be logged in to your freelancer account and click the community link you find on the top of your dashboard or on the drop-down menu below your name.

Contact customer support

Reach out to our friendly customer support team anytime by clicking the chat icon while using the Work for Impact website. We'll reply live in the chat or send you what you need via email, so you don't have to wait around for a response.

Email Customer Support

If your issue isn't urgent, you can send us a message, and one of our team members will get back to you within 24 hours.