--- title: I didn't pass the identity verification (KYC). What should I do? description: Sorry to hear that. 😞 Most of the users successfully pass it in a few minutes. You can repeat and try the verification more times by logging into your account and accessing the Manage Personal Settin --- [Skip to content](https://we.workforimpact.com/help/i-didnt-pass-the-identity-verification-kyc.-what-should-i-do#main-content) English Show submenu for translations ![WFI\_Logo\_Color\_Small-1.png\]](https://we.workforimpact.com/hs-fs/hubfs/WFI_Logo_Color_Small-1.png?height=40&name=WFI_Logo_Color_Small-1.png) - [Sign In](https://www.workforimpact.com/auth/sign-in) - [Sign Up](https://www.workforimpact.com/auth/sign-up) Open main navigation Close main navigation - [Sign In](https://www.workforimpact.com/auth/sign-in) - [Sign Up](https://www.workforimpact.com/auth/sign-up) - English Show submenu for translations - [Go to workforimpact.com](https://www.workforimpact.com/) [Go to workforimpact.com](https://www.workforimpact.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://we.workforimpact.com/help?hsLang=en) 2. [Work for Impact](https://we.workforimpact.com/help/work-for-impact?hsLang=en) 3. [Account Support](https://we.workforimpact.com/help/work-for-impact?hsLang=en#account-support) # I didn't pass the identity verification (KYC). What should I do? Sorry to hear that. 😞 Most of the users successfully pass it in a few minutes. You can repeat and try the verification more times by [logging into your account](https://app.workforimpact.com/sign-in)and accessing the Manage Personal Settings: [General - Verify your identity](https://app.workforimpact.com/identity) page. **Read below to find out about the more common reasons why the verification fails.**  ### Before you check the most common reasons, just make sure that you: - Are over 18 years old - Are using a valid, governement-issued document that is not expired, damaged or unreadable ### The most common reasons for document check failure are: - **Wrong document type** - make sure that you're uploading and taking pictures of a valid document and the type you have previously selected (the valid documents vary from country to country. The most common are Passport and Driver's License). - **Your document has expired** - make sure that the document is valid. - **Poor picture quality** - ensure the whole document is visible and readable, and there is no glare on the photo. - **Document -** make sure the document is not damaged and has your signature. - **Edited photo or screenshot** - make sure the picture you uploaded has not been edited with image processing software (Photoshop, etc.), and it is not a photo of a photo. - **Black & White photo** - please make sure that the photo is in colour. ### The most common reasons for liveness/selfie fails are: - **You wore glasses** - please remove sunglasses glasses when doing the Liveness check. Normal glasses should be fine if you also wear them in the document photo. - **There are other people in the picture** - please make sure that only you are in the photo. - **Webcam problems** - If you have issues with your video or webcam, please use different hardware, smartphone, tablet, computer, or similar device. - **Connection problems** - You must have a stable internet connection throughout the entire process. When the internet connection fails, please try another one, maybe the smartphone internet or some other WIFI. - **You did not allow browser access to the camera** - Your internet browser may ask you to enable our system to access your web camera. It is mandatory that you **allow** this. If you still can't pass the verification, don't hesitate to contact us via chat or at support@workforimpact.com.      - [Clients](https://we.workforimpact.com/help/clients?hsLang=en#main-content) - [Getting started](https://we.workforimpact.com/help/clients?hsLang=en#getting-started) - [Profile](https://we.workforimpact.com/help/clients?hsLang=en#profile) - [Hiring](https://we.workforimpact.com/help/clients?hsLang=en#hiring) - [Contracts](https://we.workforimpact.com/help/clients?hsLang=en#contracts) - [Payments](https://we.workforimpact.com/help/clients?hsLang=en#payments) - [Teams](https://we.workforimpact.com/help/clients?hsLang=en#teams) - [Independent Contractors](https://we.workforimpact.com/help/independent-contractors?hsLang=en#main-content) - [Getting started](https://we.workforimpact.com/help/independent-contractors?hsLang=en#getting-started) - [Profile](https://we.workforimpact.com/help/independent-contractors?hsLang=en#profile) - [Getting Paid](https://we.workforimpact.com/help/independent-contractors?hsLang=en#getting-paid) - [Worklog](https://we.workforimpact.com/help/independent-contractors?hsLang=en#worklog) - [Contracts](https://we.workforimpact.com/help/independent-contractors?hsLang=en#contracts) - [Job Searching](https://we.workforimpact.com/help/independent-contractors?hsLang=en#job-searching) - [Work for Impact](https://we.workforimpact.com/help/work-for-impact?hsLang=en#main-content) - [About Us](https://we.workforimpact.com/help/work-for-impact?hsLang=en#about-us) - [Our Impact](https://we.workforimpact.com/help/work-for-impact?hsLang=en#our-impact) - [Website](https://we.workforimpact.com/help/work-for-impact?hsLang=en#website) - [Account Support](https://we.workforimpact.com/help/work-for-impact?hsLang=en#account-support) - [Messaging](https://we.workforimpact.com/help/work-for-impact?hsLang=en#messaging) - [Connect With Us](https://we.workforimpact.com/help/work-for-impact?hsLang=en#connect-with-us) - [General](https://we.workforimpact.com/help/general?hsLang=en#main-content) - [FAQ](https://we.workforimpact.com/help/general?hsLang=en#faq) - [Explainer Videos - Clients](https://we.workforimpact.com/help/explainer-videos-clients?hsLang=en#main-content) - [Job offers and Payments](https://we.workforimpact.com/help/explainer-videos-clients?hsLang=en#job-offers-and-payments) - [WFI Teams](https://we.workforimpact.com/help/explainer-videos-clients?hsLang=en#wfi-teams) - [Searching and Hiring Independent Contractors](https://we.workforimpact.com/help/explainer-videos-clients?hsLang=en#searching-and-hiring-independent-contractors) - [Sign In](https://www.workforimpact.com/auth/sign-in) - [Sign Up](https://www.workforimpact.com/auth/sign-up) [![Chill listening crop-3](https://we.workforimpact.com/hs-fs/hubfs/Various%20Graphic/WFI_Logo_Color_Large.png?width=90&height=24&name=WFI_Logo_Color_Large.png "Chill listening crop-3")](https://www.workforimpact.com/) workforimpact.com Copyright © 2026, Work for Impact