I didn't pass the identity verification (KYC). What should I do?

Sorry to hear that. 😞 Most of the users successfully pass it in a few minutes.

You can repeat and try the verification more times by logging into your account and accessing the Manage Personal Settings: General - Verify your identity page.

Read below to find out about the more common reasons why the verification fails. 

Before you check the most common reasons, just make sure that you:

  • Are over 18 years old

  • Are using a valid, governement-issued document that is not expired, damaged or unreadable

The most common reasons for document check failure are:

  • Wrong document type - make sure that you're uploading and taking pictures of a valid document and the type you have previously selected (the valid documents vary from country to country. The most common are Passport and Driver's License).

  • Your document has expired - make sure that the document is valid.

  • Poor picture quality - ensure the whole document is visible and readable, and there is no glare on the photo.

  • Document - make sure the document is not damaged and has your signature.

  • Edited photo or screenshot - make sure the picture you uploaded has not been edited with image processing software (Photoshop, etc.), and it is not a photo of a photo.

  • Black & White photo - please make sure that the photo is in colour.

The most common reasons for liveness/selfie fails are:

  • You wore glasses - please remove sunglasses glasses when doing the Liveness check. Normal glasses should be fine if you also wear them in the document photo.

  • There are other people in the picture - please make sure that only you are in the photo.

  • Webcam problems - If you have issues with your video or webcam, please use different hardware, smartphone, tablet, computer, or similar device.

  • Connection problems - You must have a stable internet connection throughout the entire process. When the internet connection fails, please try another one, maybe the smartphone internet or some other WIFI.

  • You did not allow browser access to the camera - Your internet browser may ask you to enable our system to access your web camera. It is mandatory that you allow this.

If you still can't pass the verification, don't hesitate to contact us via chat or at support@workforimpact.com.