On a per-hour job, you can view your Freelancer's work in progress through the Worklog. Freelancers with a per-hour job are advised to use the Time Tracking App. The App takes screenshots periodically and saves them in the Worklog of the contract you have with them.
To review your Freelancer's work, log in to your account and follow these steps:
- Go to My Jobs
- Search the contract of the Freelancer you wish to review in the Active Jobs tab
- Click on the contract to view the Contract's page
- Go to Worklog & Spending tab
Reviewing the Worklog
When you access the Worklog & Spending tab, it will default to the current week. If you need to review a previous week, you can click on the left arrow to navigate to that week. Use the left or right arrow to toggle between weeks.
Time entries will be listed on this page as well. Time entry is the summary of checkpoints. Checkpoints are the individual screenshot randomly taken by the Time Tracking App. Checkpoints will occur at random 6 times per hour, on average, and saved in the Worklog.
To review each Checkpoint, click on the dropdown arrow to the right of the Time Entry you wish to review.
The Checkpoints will display each screenshot with timestamp. Clicking each screenshot thumbnail will allow you to open the larger version of the screenshot for better visibility and ease of review.
Should you identify an issue with the time entry or checkpoint, you may dispute the said entries. For information on how to file a dispute, please visit this page.
The Time Tracking App is not needed on fixed-price jobs. For this type of contract, you divide the FL's task in smaller Milestones and advise them to submit regularly so you can track their progress. It is essential to keep communications open with your Freelancer especially for fixed-price jobs.